Hotel Mercure Kraków Stare Miasto, Krakow

★★★★ Charming · Mid-range · Old Town
Krakow

Guest ratings

Location9.8
Cleanliness9.6
Service9.4
Value9.2
Rooms9.4
Sleep quality9.4
4-star 198 rooms from $118

What guests mention

privilege room train station pretzels old town shopping mall great hotel stare miasto modern hotel perfect location breakfast buffet minute walk walk in shower

Guests rate this as a clean, contemporary and very conveniently placed hotel, particularly valuing its proximity to the railway station, Old Town and nearby shopping. Comfortable beds, well-kept rooms, walk-in showers and, in some rooms, coffee machines receive frequent praise, while breakfast and the friendly staff are widely appreciated. Most stays are smooth, though some reviewers mention intermittent restaurant-service issues, outside or internal noise, and minor shortcomings with bathroom products or room lighting.

Guest guide

Your stay, step by step

Advice from guests who actually stayed at Hotel Mercure Kraków Stare Miasto — the single most helpful tip for each part of your trip, in the order you'll need it, from booking to your last morning.

Booking

Book well in advance and mention your room preferences, as the hotel often fills up.

Transport

Use the hotel’s garage next door, or compare rates with the adjacent car park for a cheaper option.

Rooms

Request a rear, courtyard, south-side, or otherwise quiet room to reduce street noise, accepting that the view may be limited.

Dining

Make time for breakfast, especially in summer when the buffet can become crowded.

Activities

Use the small fitness centre on the sixth floor, which is typically quiet and functional.

Location

Use the hotel’s position beside the main railway and tram station, about a 10-minute walk from the Old Town.

Service

Ask the concierge for help arranging trips and local transport directions.

Tips & Tricks

Bring a coat in winter, when Kraków can be very cold.

Insider tips

What guests who stayed here recommend

Real advice grouped by theme — drawn from guest reviews of Hotel Mercure Kraków Stare Miasto.

Sort
From guest reviews
Rooms

Request a rear, courtyard, south-side, or otherwise quiet room to reduce street noise, accepting that the view may be limited.

From guest reviews
Rooms

Choose a Privilege room, especially on the fifth or sixth floor, for more space, walk-in showers, views, and quieter surroundings.

From guest reviews
Rooms

Ask for a higher-floor room for better views and, potentially, less noise.

From guest reviews
Rooms

Choose a street- or mall-facing room for shopping-centre views and people-watching.

From guest reviews
Rooms

Request a street-facing room for the view or front balcony; double glazing generally limits outside noise.

From guest reviews
Rooms

Ask for a top- or sixth-floor room if you want a balcony, and avoid balcony or terrace rooms if that feature is not useful.

From guest reviews
Dining

Make time for breakfast, especially in summer when the buffet can become crowded.

From guest reviews
Location

Use the hotel’s position beside the main railway and tram station, about a 10-minute walk from the Old Town.

From guest reviews
Transport

Use the hotel’s garage next door, or compare rates with the adjacent car park for a cheaper option.

From guest reviews
Booking

Book well in advance and mention your room preferences, as the hotel often fills up.

From guest reviews
Rooms

Pay extra for a Privilege Room; these are located on the sixth floor.

From guest reviews
Rooms

Request a quiet courtyard- or rear-facing room away from the lifts.

From guest reviews
Activities

Use the small fitness centre on the sixth floor, which is typically quiet and functional.

From guest reviews
Service

Leave your luggage at the hotel after checkout or before your room is ready.

From guest reviews
Service

Ask the concierge for help arranging trips and local transport directions.

From guest reviews
Transport

Buy city travel passes and use the trams to explore Kraków cheaply.

From guest reviews
Dining

Use the mall across the street for restaurants, groceries, essentials, and Polish cherry jam from Carrefour.

From guest reviews
Dining

Try local Polish food and visit Judah food market for street food.

From guest reviews
Dining

Eat elsewhere if you want to save money, as hotel food and drinks are expensive despite good quality.

From guest reviews
Rooms

Pay extra for a larger room, or choose the Junior Suite for considerably more space.

From guest reviews
Booking

Add breakfast when booking, as it costs less than paying the daily rate.

From guest reviews
Rooms

Request room 547 if available.

From guest reviews
Dining

Reserve a table if you plan to have dinner at the hotel restaurant.

From guest reviews
Rooms

Choose a top-floor room with a balcony for summer stays.

From guest reviews
Rooms

Bring hair conditioner, as it may not be provided.

From guest reviews
Rooms

Use first-floor rooms if you prefer lift-and-stair access during busy periods.

From guest reviews
Rooms

Confirm that a double room has two proper beds rather than one bed and a pull-out.

From guest reviews
Rooms

Ask for room 605 for the largest layout, a balcony, and air conditioning.

From guest reviews
Rooms

Request room 619 for its balcony and people-watching outlook.

From guest reviews
Rooms

Consider a Superior room for a more comfortable stay.

From guest reviews
Tips & Tricks

Bring an extra suitcase for shopping at the nearby central market.

From guest reviews
Tips & Tricks

Exchange money before arrival or use a card.

From guest reviews
Tips & Tricks

Remove overpriced minibar items before providing a credit card for minibar charges.

From guest reviews
Tips & Tricks

Bring a coat in winter, when Kraków can be very cold.

From guest reviews
Rooms

Pay extra for a Premium Room if you want upgraded accommodation.

From guest reviews
Activities

Use electric scooters to get around Kraków.

From guest reviews
Activities

Visit Auschwitz-Birkenau respectfully to remember those murdered there.

From guest reviews
Rooms

Request a sixth-floor Prestige Room with a balcony.

From guest reviews
Rooms

Request a higher-floor room to reduce potential tram noise.

From guest reviews
Rooms

Avoid rooms near room 545, whose lower- and upper-floor views face offices about three metres away.

From guest reviews
Transport

Take the train to Wieliczka Salt Mine and the bus to Auschwitz from the hotel area.

From guest reviews
Transport

Take a Bolt transfer from Kraków airport, costing approximately €10–12.

From guest reviews
Transport

Buy public-transport tickets from the machine left of the hotel on the corner, without crossing to the station.

From guest reviews
Location

Use the hotel’s location near Kraków’s center and the Krakow Galleria shopping mall.

From guest reviews
Transport

Follow the station exit signs across the road instead of relying on Google Maps’ longer route.

From guest reviews
Rooms

Refuse room 122 if assigned.

From guest reviews
Booking

Join Accor membership for potential booking benefits.

From guest reviews
Dining

Ask at breakfast for special scrambled eggs.

From guest reviews
Rooms

Request Room 305.

From guest reviews
Dining

Share restaurant portions, which can be particularly large for two people.

From guest reviews
Dining

Order the hot chocolate as a warm pick-me-up after sightseeing.

From guest reviews
Dining

Try the waffle maker and cloud eggs at breakfast.

Add your tip

About Hotel Mercure Kraków Stare Miasto

Hotel Mercure Kraków Stare Miasto is a smart, modern base with a warm, easygoing feel—well suited to a Kraków city break without the fuss of a grand historic hotel. Rooms are consistently described as spotless and comfortable, with particularly good beds, contemporary bathrooms with walk-in showers in some categories, and useful touches such as coffee machines in Privilege rooms. The overall atmosphere is polished but relaxed, making it an appealing mid-range choice for couples, friends, and short-stay travellers.

The real advantage is the address: the main train station is close by, as are a shopping mall and the streets of the Old Town. It is an easy walk towards the Main Square, while the station location is especially handy for arriving by rail or planning excursions, including trips to the Salt Mines. That combination of central sightseeing access and practical transport links makes it a convenient option for first-time visitors to the city.

Guests regularly single out the welcoming, attentive team and the high standard of housekeeping, along with a generous breakfast buffet. Small extras, including pretzels, add a personable local note. A few visitors have found restaurant service uneven, however, and there are occasional comments about noise, lighting, or toiletries. Even so, the prevailing view is of a dependable, comfortable hotel in an exceptionally useful location.

Facilities

  • 24-hour check-in
  • 24-hour front desk
  • 24-hour security
  • Airport transportation
  • Baggage storage
  • Banquet room
  • Bar / lounge
  • Bicycle rental
  • Breakfast available
  • Breakfast buffet
  • Breakfast in the room
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Children's television networks
  • Complimentary Instant Coffee
  • Complimentary tea
  • Concierge
  • Conference facilities
  • Dry cleaning
  • Express check-in / check-out
  • Fitness Center with Gym / Workout Room
  • Free High Speed Internet (WiFi)
  • Ironing service
  • Kid-friendly buffet
  • Laundry service
  • Meeting rooms
  • Newspaper
  • Non-smoking hotel
  • Paid private parking on-site
  • Parking garage
  • Pets Allowed ( Dog / Pet Friendly )
  • Private check-in / check-out
  • Restaurant
  • Shoeshine
  • Special diet menus
  • Taxi service
  • Wifi

Good to know

Price range
$118 - $229
Rooms
198
Hotel class
4-star
Style
Charming · Mid-range · Old Town
WiFi
Free

Location

Pawia 18 B, Krakow, 31-154, PL