Sheraton Grand Krakow, Krakow

★★★★★ City View · Park View
Krakow

Guest ratings

Location9.4
Cleanliness9.6
Service9.2
Value8.8
Rooms9.2
Sleep quality9.4
5-star 232 rooms from $207

What guests mention

the club lounge wawel castle rooftop bar old town vistula river breakfast buffet excellent hotel minute walk the main square beautiful city salt mines jewish quarter

Guests tend to rate this as a refined, dependable Krakow base with a striking atrium, roomy and well-kept bedrooms, and especially appealing views towards the river or castle. The staff receive frequent praise for being warm, efficient and helpful, while the varied breakfast and rooftop bar are recurring highlights. Its position by the Vistula makes sightseeing easy, particularly for Wawel and the Old Town. The main reservation is cost: some visitors find it expensive, though many feel the service, facilities and location justify the spend.

Guest guide

Your stay, step by step

Advice from guests who actually stayed at Sheraton Grand Krakow — the single most helpful tip for each part of your trip, in the order you'll need it, from booking to your last morning.

Booking

Join the Starwood Guest programme to make Club Lounge access and upgrades more worthwhile.

Transport

Use Bolt or Uber for quick, inexpensive rides around Kraków, and download Bolt for taxi or scooter rentals.

Rooms

Request a front-facing river-view room, ideally overlooking both the Vistula and Wawel Castle; the opposite side may face a car park, wall, or neighboring buildings.

Dining

Book breakfast or confirm it through eligible Marriott status; the buffet is consistently considered a highlight.

Pool & Beach

Use the pool, sauna, and jacuzzi; the 1.2-metre pool can feel crowded with children, while the jacuzzi is relaxing.

Activities

Visit the rooftop bar or level 5 for cocktails and views, especially in good weather.

Location

Walk to Kraków’s Old Town, main square, castle, and Jewish quarter; the historic center is about 10 minutes away.

Service

Use the free Wi-Fi available in the public areas.

Tips & Tricks

Bring a suitable two-prong adapter or converter for UK or US-style plugs, especially for non-USB chargers.

Insider tips

What guests who stayed here recommend

Real advice grouped by theme — drawn from guest reviews of Sheraton Grand Krakow.

Sort
From guest reviews
Rooms

Request a front-facing river-view room, ideally overlooking both the Vistula and Wawel Castle; the opposite side may face a car park, wall, or neighboring buildings.

From guest reviews
Rooms

Request a front-facing, high-floor room overlooking the Vistula River; the view is impressive, brighter, and often worth paying extra for.

From guest reviews
Rooms

Request a river-facing room, ideally on the front or a higher floor; views are beautiful, while rear rooms may overlook apartments, alleys, or another hotel.

From guest reviews
Rooms

Request a high-floor room facing Wawel Castle, preferably at the front; the road can be noisy, but the view is excellent.

From guest reviews
Rooms

Request a high-floor river-view room—the riverside rooms are quiet, soundproofed from traffic, and especially beautiful at night.

From guest reviews
Rooms

Book a Club Room or Club Level room for lounge access, breakfast, drinks, snacks, complimentary movies, and a quieter workspace; it is generally worth the upgrade.

From guest reviews
Rooms

Request an outward-facing river-view room, as some rooms overlook the internal atrium; river and castle views are worth paying extra for.

From guest reviews
Rooms

Upgrade to a Club Room or Club Level for lounge access, breakfast, drinks, Wi-Fi, amenities, and attractive river or castle views.

From guest reviews
Rooms

Ask for a castle-facing room, especially on the east side or an upper floor, for views of Wawel Castle.

From guest reviews
Rooms

Choose a Wawel Castle-view room, confirming it faces the front rather than an obstructed side.

From guest reviews
Rooms

Book a club-level room for lounge access, higher-floor views, drinks, and complimentary food during happy hour.

From guest reviews
Location

Walk to Kraków’s Old Town, main square, castle, and Jewish quarter; the historic center is about 10 minutes away.

From guest reviews
Rooms

Ask for a high-floor room away from the atrium corridors; higher floors are quieter and offer better river or castle views.

From guest reviews
Rooms

Choose or upgrade to a Club Room—especially on the fourth floor—for strong views, Club Lounge snacks and drinks, breakfast, and good value.

From guest reviews
Rooms

Request an outward-facing room to avoid the inner atrium, where open corridors and internal windows can be noisy or offer limited views.

From guest reviews
Dining

Book breakfast or confirm it through eligible Marriott status; the buffet is consistently considered a highlight.

From guest reviews
Rooms

Request a higher-floor room to reduce noise; the higher floors are quieter, while rooms numbered xx1–x20 reportedly have river views.

From guest reviews
Rooms

Request a Club room or Club Lounge access if you plan to spend substantial time at the hotel; evening food service runs from 5–7.

From guest reviews
Rooms

Choose a back-facing room away from the street for a quieter stay; rear rooms are generally peaceful despite offering weaker views.

From guest reviews
Rooms

Confirm that your room has an external window; some overlook the restaurant, while river-view windows may not open.

From guest reviews
Pool & Beach

Use the pool, sauna, and jacuzzi; the 1.2-metre pool can feel crowded with children, while the jacuzzi is relaxing.

From guest reviews
Activities

Visit the rooftop bar or level 5 for cocktails and views, especially in good weather.

From guest reviews
Rooms

Request a Wawel Castle-view room if that landmark matters, but confirm the outlook because some deluxe rooms mainly face an adjoining building.

From guest reviews
Rooms

Request a non-smoking, outside-facing room and avoid rooms with windows overlooking the lobby or breakfast hall.

From guest reviews
Transport

Use the hotel’s secure underground parking, but budget for its relatively high cost.

From guest reviews
Rooms

Avoid atrium-facing rooms or request a quiet room away from the atrium, where noise can occasionally be disturbing.

From guest reviews
Rooms

Avoid rooms facing the atrium; they can be dark, offer less privacy, and overlook other rooms.

From guest reviews
Rooms

Request a higher floor for less air-conditioning noise and a quieter stay; the hotel has only five floors, so the benefit is modest.

From guest reviews
Rooms

Avoid rooms near elevators, particularly higher-numbered rooms, if you are sensitive to noise.

From guest reviews
Rooms

Ask about upgrading to a river-facing room or suite; the upgrade was considered worthwhile.

From guest reviews
Transport

Use Bolt or Uber for quick, inexpensive rides around Kraków, and download Bolt for taxi or scooter rentals.

From guest reviews
Rooms

Book a Grand Deluxe View Room for the best outlook, or choose a Deluxe with View if available.

From guest reviews
Dining

Use the Club Lounge during happy hour from 6–8 p.m. for enough Polish-style food to make a meal, and ask for chilled white wine.

From guest reviews
Rooms

Ask for room 460 if booking a studio; it reportedly has a castle view and one of the hotel’s few balconies.

From guest reviews
Location

Walk to Wawel Castle directly from the hotel; it is very close and surrounded by major Krakow sights.

From guest reviews
Activities

Explore the city on foot using different routes into the Old Town and Jewish quarter.

From guest reviews
Rooms

Avoid rooms 110–120 and 210–220 when functions are scheduled, as they may be noisy; rooms 210 and 212 also reportedly lack a view.

From guest reviews
Booking

Book early to secure better rates and your preferred river- or castle-view room before availability tightens.

From guest reviews
Activities

Buy Wawel Castle tickets online and reserve popular tours in advance for preferred time slots.

From guest reviews
Booking

Ask about a Marriott upgrade, but confirm availability because upgrades depend on occupancy.

From guest reviews
Rooms

Request a corner room for quiet, but avoid one if blackout curtains are essential because they may let in light.

From guest reviews
Rooms

Request an end-of-hall room for extra quiet and nearby courtyard nooks with tables and chairs.

From guest reviews
Transport

Walk from the railway station or take an inexpensive Uber; the station and Galeria Krakowska are about 1.5 km away.

From guest reviews
Activities

Book tours through the concierge and ask Monika for assistance.

From guest reviews
Booking

Join Marriott Bonvoy before booking or staying to access potential benefits such as complimentary breakfast.

From guest reviews
Dining

Try room service for high-quality food and service.

From guest reviews
Tips & Tricks

Bring a suitable two-prong adapter or converter for UK or US-style plugs, especially for non-USB chargers.

From guest reviews
Booking

Join the Starwood Guest programme to make Club Lounge access and upgrades more worthwhile.

From guest reviews
Location

Walk to Krakow’s Old Town, about 5–10 minutes away.

From guest reviews
Dining

Reserve a rooftop-bar spot in advance, then ask the bartenders for Kraków recommendations.

From guest reviews
Rooms

Pay extra for a Deluxe Room with a river view if the outlook matters.

From guest reviews
Booking

Consider a non-refundable advance-purchase rate to save up to 20% on the room.

From guest reviews
Booking

Book directly through Sheraton rather than competing booking sites.

From guest reviews
Rooms

Ask about a room with a view of the Sphinx.

From guest reviews
Rooms

Avoid Classic Rooms if you expect five-star accommodation standards.

From guest reviews
Rooms

Choose a Deluxe Room rather than a Classic Room for a modest price increase and better river-and-castle views.

From guest reviews
Rooms

Ask for a room with a bathtub if that is important to you.

From guest reviews
Rooms

Request a non-smoking room if you are sensitive to tobacco odors.

From guest reviews
Rooms

Confirm whether you need a double or king bed, or you may receive twin beds.

From guest reviews
Rooms

Ask for a room near the elevators if limited walking matters more than avoiding atrium noise.

From guest reviews
Rooms

Choose a lower room number if minimizing corridor walking is important.

From guest reviews
Rooms

Request a room on the first floor near the VIP lounge.

From guest reviews
Rooms

Consider room 303 for a spacious river outlook, but confirm the twin-bed setup.

From guest reviews
Rooms

Consider room 454 for its huge bed and castle outlook.

From guest reviews
Rooms

Consider room 350 for an evening view where Wawel Castle reflects in the window mirror.

From guest reviews
Booking

Check the breakfast and Wi-Fi policies before purchasing.

From guest reviews
Service

Book a massage with Edita.

From guest reviews
Transport

Prefer outside parking if driving because the hotel garage is extremely tight and difficult to navigate.

From guest reviews
Transport

Use Uber for convenient local transport.

From guest reviews
Dining

Visit the rooftop bar for city and castle views.

From guest reviews
Dining

Choose the breakfast buffet if you want made-to-order omelettes.

From guest reviews
Dining

Try the self-service espresso and cappuccino machine at breakfast.

From guest reviews
Booking

Do not rely on arranging a late checkout in advance.

From guest reviews
Booking

Skip suite upgrades and Suite Night Awards if possible because the suites may resemble standard rooms.

From guest reviews
Rooms

Request room 404 or nearby for a river-facing position, and avoid rooms 426 and 434 for views.

From guest reviews
Rooms

Avoid room 150 if you want a substantial castle view.

From guest reviews
Rooms

Request room 244 for its size and natural light if overlooking the parking area is acceptable.

From guest reviews
Rooms

Request room 545 for an end-of-hall position and castle view.

From guest reviews
Rooms

Request rooms 222, 322, 422, or 522 for slightly more space and queen beds instead of doubles.

From guest reviews
Rooms

Request room 303; consider room 305 as an alternative.

From guest reviews
Rooms

Request a walk-in shower rather than a bathtub configuration.

From guest reviews
Rooms

Avoid the fifth floor if possible because the hallway may be used for rooftop-lounge catering setup.

From guest reviews
Rooms

Avoid rooms within 10 doors of the fifth-floor elevator.

From guest reviews
Rooms

Request a room not directly above the ground-floor bar.

From guest reviews
Tips & Tricks

Learn a few Polish phrases before visiting.

From guest reviews
Tips & Tricks

Stay at least four days to allow enough time to explore Kraków and its surroundings.

From guest reviews
Tips & Tricks

Avoid the hotel’s dry-cleaning service if cost matters, as it is reportedly very expensive.

From guest reviews
Tips & Tricks

Pay in Polish złoty rather than GBP by card to avoid an additional conversion charge of about 10%.

From guest reviews
Service

Avoid relying on the sports bar during football matches if you need attentive service.

From guest reviews
Activities

Bring sturdy shoes for visiting the salt mines.

From guest reviews
Activities

Visit Kraków’s main square for a beer, people-watching, and the trumpeter’s performance.

From guest reviews
Activities

Take an open-air six-seat motor tour through the former Ghetto and Jewish quarter.

From guest reviews
Booking

Mention celebrations when booking so the hotel can note the occasion.

From guest reviews
Booking

Compare travel-agent rates with direct hotel pricing, as agents may offer better deals.

From guest reviews
Dining

Try the fifth-floor terrace restaurant for dinner.

From guest reviews
Dining

Avoid the main hotel restaurant if value matters, as one report found it overpriced.

From guest reviews
Dining

Ask the chef for Eggs Benedict at breakfast.

From guest reviews
Rooms

Check the layout before booking a one-bedroom suite, as the sleeping and sitting areas may lack a partition and share one TV.

From guest reviews
Rooms

Consider room 405 for good river views.

From guest reviews
Rooms

Consider room 301 for a particularly enjoyable stay.

From guest reviews
Rooms

Avoid rooms near the lifts because corridor noise can be disruptive.

From guest reviews
Booking

Double-check that your rate includes breakfast before confirming.

From guest reviews
Activities

Visit the Leonardo da Vinci exhibition featuring Girl with Ermine at Wawel Castle.

From guest reviews
Dining

Try the rooftop cocktail bar.

From guest reviews
Transport

Book the hotel’s Mercedes pickup; it costs less than £20 and matches the price of a local taxi.

From guest reviews
Booking

Book through the hotel website in advance to receive 30% off.

From guest reviews
Rooms

Choose a front-side room for the hotel’s nicest outlook.

From guest reviews
Rooms

Skip paying extra for a view if you plan to use the room mainly for sleeping.

From guest reviews
Rooms

Choose a top-floor room for maximum quiet.

From guest reviews
Rooms

Request a second-floor room for a very quiet night’s sleep.

From guest reviews
Rooms

Request a room near the elevators if convenient access is important.

From guest reviews
Rooms

Request a non-smoking room if you do not smoke.

From guest reviews
Rooms

Request Room 324 for strong free public Wi-Fi; otherwise, Wi-Fi may require payment.

From guest reviews
Rooms

Ask for Room 311 if you want a particularly good river view.

From guest reviews
Rooms

Request Room 260 for views of the Vistula River and Wawel Castle.

From guest reviews
Rooms

Request Room 101 for a junior suite with Castle and river views.

From guest reviews
Rooms

Book a corner suite with a Wawel Castle view for extra luxury and space.

From guest reviews
Tips & Tricks

Use the foyer Wi-Fi from a lower-floor room if complimentary access is available there.

From guest reviews
Transport

Check taxi meters carefully, as repeated button presses can produce inflated fares; 100 zloty from the airport was considered excessive.

From guest reviews
Transport

Arrange the hotel taxi to Auschwitz; the driver was reported to be excellent.

From guest reviews
Dining

Try the crafted Caffee Latte at breakfast; it is included in the buffet.

From guest reviews
Dining

Share a main course at the Sportsbar if you want room for dessert, as portions are enormous.

From guest reviews
Activities

Book tours through the hotel after arrival; the hotel makes arrangements easy.

From guest reviews
Booking

Check the amount placed on your card at check-in.

From guest reviews
Booking

Ask about a Starwood Preferred Guest room when booking.

From guest reviews
Rooms

Request a front-facing room for views of Krakow’s architecture and the city.

From guest reviews
Rooms

Choose a rear car-park-facing room if quiet matters more than the view; one fourth-floor room was particularly peaceful.

From guest reviews
Rooms

Avoid car-park-facing rooms in winter, when they may be noisy.

From guest reviews
Rooms

Request a room away from lifts, the bar or nightclub, and the street when booking.

From guest reviews
Rooms

Choose a junior suite with a river view for a particularly impressive outlook.

From guest reviews
Rooms

Book a studio with a castle view for extra space and a breathtaking outlook.

From guest reviews
Rooms

Book the third-floor corner suite for an excellent Wawel Castle view.

From guest reviews
Rooms

Choose room 260 for good views.

From guest reviews
Rooms

Request room 460 for an excellent combined river and Wawel Castle view.

From guest reviews
Rooms

Avoid room 535 unless you sleep heavily, because the service elevators are directly beside it.

From guest reviews
Activities

Choose a fifth-floor room for convenient access to the rooftop bar and café overlooking the river and castle.

From guest reviews
Activities

Walk toward Wawel or the Old Town, or jog along the river in the morning.

From guest reviews
Location

Use the hotel’s location beside the river and Wawel Castle as a base for exploring Krakow.

From guest reviews
Service

Use the free Wi-Fi available in the public areas.

From guest reviews
Booking

Confirm the rollaway-bed charge, reported as approximately PLN 80, and whether breakfast is included for that person.

From guest reviews
Booking

Use your SPG card and ask about an upgrade and 4 p.m. checkout.

Add your tip

About Sheraton Grand Krakow

Sheraton Grand Krakow brings a polished, contemporary feel to the city, softened by an airy central atrium that gives the hotel a welcoming sense of space. It is an easy choice for travellers who like full-service comfort: smart interiors, generous rooms and a rooftop setting that makes the most of Krakow’s skyline.

Set beside the Vistula, the hotel is particularly well placed for wandering between Wawel Castle and the Old Town, with the Main Square and Jewish Quarter within straightforward reach. River- and castle-facing rooms are the ones to seek out if a view matters, while the club lounge, concierge service and sauna add appeal for longer stays or a more relaxed city break. It also makes a convenient base for arranging excursions to the salt mines or Auschwitz.

Guests regularly single out the genuinely capable, friendly team and the high standard of cleanliness. Breakfast is a standout, with a wide buffet and details such as yogurt drawing praise, while the rooftop bar is a favourite evening stop. Although some feel the rates sit at the higher end, many consider the location, spacious accommodation and attentive service worth it.

Facilities

  • 24-hour check-in
  • 24-hour front desk
  • 24-hour security
  • Airport transportation
  • ATM on site
  • Baggage storage
  • Banquet room
  • Bar / lounge
  • Billiards
  • Breakfast available
  • Breakfast buffet
  • Breakfast in the room
  • Business Center with Internet Access
  • Children's television networks
  • Coffee shop
  • Complimentary Instant Coffee
  • Complimentary tea
  • Concierge
  • Conference facilities
  • Currency exchange
  • Doorperson
  • Dry cleaning
  • Electric vehicle charging station
  • Executive lounge access
  • Express check-in / check-out
  • Facial treatments
  • First aid kit
  • Fitness / spa locker rooms
  • Fitness Center with Gym / Workout Room
  • Foot massage
  • Free internet
  • Full body massage
  • Hand massage
  • Happy hour
  • Head massage
  • Heated pool
  • Highchairs available
  • Indoor pool
  • Ironing service
  • Kid-friendly buffet
  • Kids' meals
  • Laundry service
  • Massage
  • Meeting rooms
  • Neck massage
  • Non-smoking hotel
  • Outdoor dining area
  • Paid public parking nearby
  • Parking garage
  • Personal trainer
  • Photo copier / fax In business center
  • Pool
  • Pool / beach towels
  • Restaurant
  • Rooftop bar
  • Rooftop terrace
  • Sauna
  • Shared lounge / TV area
  • Shoeshine
  • Snack bar
  • Spa
  • Special diet menus
  • Steam room
  • Taxi service
  • Umbrella
  • Wifi

Good to know

Price range
$207 - $533
Rooms
232
Hotel class
5-star
Style
City View · Park View
WiFi
Free
Also known as
Sheraton Krakow

Location

7 Powisle Street, Krakow, 31-101, PL