Request a rear, courtyard, south-side, or otherwise quiet room to reduce street noise, accepting that the view may be limited.
What guests mention
Guests rate this as a clean, contemporary and very conveniently placed hotel, particularly valuing its proximity to the railway station, Old Town and nearby shopping. Comfortable beds, well-kept rooms, walk-in showers and, in some rooms, coffee machines receive frequent praise, while breakfast and the friendly staff are widely appreciated. Most stays are smooth, though some reviewers mention intermittent restaurant-service issues, outside or internal noise, and minor shortcomings with bathroom products or room lighting.
Your stay, step by step
Advice from guests who actually stayed at Hotel Mercure Kraków Stare Miasto — the single most helpful tip for each part of your trip, in the order you'll need it, from booking to your last morning.
Book well in advance and mention your room preferences, as the hotel often fills up.
Use the hotel’s garage next door, or compare rates with the adjacent car park for a cheaper option.
Request a rear, courtyard, south-side, or otherwise quiet room to reduce street noise, accepting that the view may be limited.
Make time for breakfast, especially in summer when the buffet can become crowded.
Use the small fitness centre on the sixth floor, which is typically quiet and functional.
Use the hotel’s position beside the main railway and tram station, about a 10-minute walk from the Old Town.
Ask the concierge for help arranging trips and local transport directions.
Bring a coat in winter, when Kraków can be very cold.
What guests who stayed here recommend
Real advice grouped by theme — drawn from guest reviews of Hotel Mercure Kraków Stare Miasto.
Choose a Privilege room, especially on the fifth or sixth floor, for more space, walk-in showers, views, and quieter surroundings.
Ask for a higher-floor room for better views and, potentially, less noise.
Choose a street- or mall-facing room for shopping-centre views and people-watching.
Request a street-facing room for the view or front balcony; double glazing generally limits outside noise.
Ask for a top- or sixth-floor room if you want a balcony, and avoid balcony or terrace rooms if that feature is not useful.
Make time for breakfast, especially in summer when the buffet can become crowded.
Use the hotel’s position beside the main railway and tram station, about a 10-minute walk from the Old Town.
Use the hotel’s garage next door, or compare rates with the adjacent car park for a cheaper option.
Book well in advance and mention your room preferences, as the hotel often fills up.
Pay extra for a Privilege Room; these are located on the sixth floor.
Request a quiet courtyard- or rear-facing room away from the lifts.
Use the small fitness centre on the sixth floor, which is typically quiet and functional.
Leave your luggage at the hotel after checkout or before your room is ready.
Ask the concierge for help arranging trips and local transport directions.
Buy city travel passes and use the trams to explore Kraków cheaply.
Use the mall across the street for restaurants, groceries, essentials, and Polish cherry jam from Carrefour.
Try local Polish food and visit Judah food market for street food.
Eat elsewhere if you want to save money, as hotel food and drinks are expensive despite good quality.
Pay extra for a larger room, or choose the Junior Suite for considerably more space.
Add breakfast when booking, as it costs less than paying the daily rate.
Request room 547 if available.
Reserve a table if you plan to have dinner at the hotel restaurant.
Choose a top-floor room with a balcony for summer stays.
Bring hair conditioner, as it may not be provided.
Use first-floor rooms if you prefer lift-and-stair access during busy periods.
Confirm that a double room has two proper beds rather than one bed and a pull-out.
Ask for room 605 for the largest layout, a balcony, and air conditioning.
Request room 619 for its balcony and people-watching outlook.
Consider a Superior room for a more comfortable stay.
Bring an extra suitcase for shopping at the nearby central market.
Exchange money before arrival or use a card.
Remove overpriced minibar items before providing a credit card for minibar charges.
Bring a coat in winter, when Kraków can be very cold.
Pay extra for a Premium Room if you want upgraded accommodation.
Use electric scooters to get around Kraków.
Visit Auschwitz-Birkenau respectfully to remember those murdered there.
Request a sixth-floor Prestige Room with a balcony.
Request a higher-floor room to reduce potential tram noise.
Avoid rooms near room 545, whose lower- and upper-floor views face offices about three metres away.
Take the train to Wieliczka Salt Mine and the bus to Auschwitz from the hotel area.
Take a Bolt transfer from Kraków airport, costing approximately €10–12.
Buy public-transport tickets from the machine left of the hotel on the corner, without crossing to the station.
Use the hotel’s location near Kraków’s center and the Krakow Galleria shopping mall.
Follow the station exit signs across the road instead of relying on Google Maps’ longer route.
Refuse room 122 if assigned.
Join Accor membership for potential booking benefits.
Ask at breakfast for special scrambled eggs.
Request Room 305.
Share restaurant portions, which can be particularly large for two people.
Order the hot chocolate as a warm pick-me-up after sightseeing.
Try the waffle maker and cloud eggs at breakfast.
About Hotel Mercure Kraków Stare Miasto
Hotel Mercure Kraków Stare Miasto is a smart, modern base with a warm, easygoing feel—well suited to a Kraków city break without the fuss of a grand historic hotel. Rooms are consistently described as spotless and comfortable, with particularly good beds, contemporary bathrooms with walk-in showers in some categories, and useful touches such as coffee machines in Privilege rooms. The overall atmosphere is polished but relaxed, making it an appealing mid-range choice for couples, friends, and short-stay travellers.
The real advantage is the address: the main train station is close by, as are a shopping mall and the streets of the Old Town. It is an easy walk towards the Main Square, while the station location is especially handy for arriving by rail or planning excursions, including trips to the Salt Mines. That combination of central sightseeing access and practical transport links makes it a convenient option for first-time visitors to the city.
Guests regularly single out the welcoming, attentive team and the high standard of housekeeping, along with a generous breakfast buffet. Small extras, including pretzels, add a personable local note. A few visitors have found restaurant service uneven, however, and there are occasional comments about noise, lighting, or toiletries. Even so, the prevailing view is of a dependable, comfortable hotel in an exceptionally useful location.
Facilities
- 24-hour check-in
- 24-hour front desk
- 24-hour security
- Airport transportation
- Baggage storage
- Banquet room
- Bar / lounge
- Bicycle rental
- Breakfast available
- Breakfast buffet
- Breakfast in the room
- Business Center with Internet Access
- Children Activities (Kid / Family Friendly)
- Children's television networks
- Complimentary Instant Coffee
- Complimentary tea
- Concierge
- Conference facilities
- Dry cleaning
- Express check-in / check-out
- Fitness Center with Gym / Workout Room
- Free High Speed Internet (WiFi)
- Ironing service
- Kid-friendly buffet
- Laundry service
- Meeting rooms
- Newspaper
- Non-smoking hotel
- Paid private parking on-site
- Parking garage
- Pets Allowed ( Dog / Pet Friendly )
- Private check-in / check-out
- Restaurant
- Shoeshine
- Special diet menus
- Taxi service
- Wifi
Good to know
Location
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