Marsenses Puerto Pollensa Hotel & Spa, Port de Pollenca

★★★★ Charming · Great View
Port de Pollenca

Guest ratings

Location9.8
Cleanliness9.6
Service9.6
Value9.2
Rooms9.4
Sleep quality9.4
4-star 116 rooms from $178

What guests mention

puerto pollensa pine walk pool view half board lovely hotel breakfast and dinner a la carte menu no lift next year junior suite every night plenty of choice

Guests consistently highlight the welcoming, attentive staff as the hotel’s standout feature, alongside clean surroundings and well-kept leisure facilities. The beach, Pine Walk and nearby places to eat are all conveniently close, making it an easy base for relaxed stays or cycling trips. Rooms are generally roomy and comfortable, and the food receives favourable comments for its variety. On the less positive side, some decor feels overdue for renewal, sun loungers can be hard to secure, and occasional housekeeping slips are mentioned. Extra charges also temper the otherwise good-value impression.

Guest guide

Your stay, step by step

Advice from guests who actually stayed at Marsenses Puerto Pollensa Hotel & Spa — the single most helpful tip for each part of your trip, in the order you'll need it, from booking to your last morning.

Booking

Skip the superior-room upgrade unless its specific features are important to you.

Transport

Park free on nearby streets or behind the hotel, where spaces are usually plentiful.

Rooms

Request a pool-view room; it is generally the best outlook, though balconies can become very hot in midday sun.

Dining

Eat breakfast at 8am or after 9:45am to avoid the 8:30–9:30 rush, and try the extensive breakfast menu.

Pool & Beach

Arrive at the pool before 8am for a sunbed; spaces fill quickly, although the pool does not open until 10am.

Activities

Visit the hotel spa across the road, and do not miss its small, charming facilities.

Location

Walk to the beach in about one minute, and use the nearby Pine Walk for seaside strolls.

Service

Ask the hotel to store bicycles; if storage is unavailable, bikes can be kept in rooms or on balconies.

Tips & Tricks

Bring USB plugs, coat hangers and a rain jacket.

Insider tips

What guests who stayed here recommend

Real advice grouped by theme — drawn from guest reviews of Marsenses Puerto Pollensa Hotel & Spa.

Sort
From guest reviews
Rooms

Request a pool-view room; it is generally the best outlook, though balconies can become very hot in midday sun.

From guest reviews
Rooms

Request a pool-view room and consider paying extra; it avoids car-park or street outlooks, though evening entertainment can be audible.

DF
Daniela F.
25 May 2026
Rooms

Book a pool-view room, ideally on the first or second floor; it avoids street or car-park views and is worth the extra cost.

VH
Victor H.
27 Mar 2026
Pool & Beach

Arrive at the pool before 8am for a sunbed; spaces fill quickly, although the pool does not open until 10am.

From guest reviews
Rooms

Request a rear or mountain-facing room for attractive mountain views and afternoon or evening sun; check the block because some balconies receive little sunlight.

From guest reviews
Rooms

Request a ground-floor room or the annex with a lift if mobility is limited; many blocks require stairs and the lift may not reach the top floor.

From guest reviews
Rooms

Request a ground-floor or easy-access room if stairs are difficult, and ask for help carrying luggage because upper floors have limited lift access.

From guest reviews
Rooms

Request a ground-floor room if stairs or carrying luggage is difficult, as lifts do not serve every block.

From guest reviews
Transport

Park free on nearby streets or behind the hotel, where spaces are usually plentiful.

From guest reviews
Transport

Use free parking on the surrounding streets or behind the hotel, which has no dedicated car park.

From guest reviews
Rooms

Choose a mountain-facing room for a quieter outlook, with afternoon or evening sun in some blocks.

From guest reviews
Rooms

Check the block’s orientation: A–E generally receive morning balcony sun, while G–J receive afternoon sun; A, B, K and L may be shadier.

ZM
Zoe M.
30 Mar 2026
Dining

Eat breakfast at 8am or after 9:45am to avoid the 8:30–9:30 rush, and try the extensive breakfast menu.

From guest reviews
Pool & Beach

Arrive early for a pool sunbed, as towels may be placed on loungers before breakfast; ask Reception for help if none remain.

From guest reviews
Rooms

Choose a front-facing room for quieter nights; rear-facing rooms may hear noise from the neighboring hotel or road.

CB
Cristina B.
21 Jul 2026
Transport

Use the inexpensive local buses; the nearby bus station and regular services make island day trips easy.

From guest reviews
Rooms

Choose an upper-floor room if privacy matters; ground-floor rooms can feel exposed and may raise security concerns.

From guest reviews
Rooms

Ask for a refurbished or newly built room, as room quality varies.

From guest reviews
Location

Walk to the beach in about one minute, and use the nearby Pine Walk for seaside strolls.

From guest reviews
Rooms

Choose a top-floor room for better views and less noise from furniture moving overhead.

EN
Emil N.
1 Mar 2026
Dining

Dine early for the best buffet selection, and choose the front terrace for a quieter evening meal.

From guest reviews
Pool & Beach

Try the nearby beach when the pool is busy; it is about 50 metres away and the Pine Walk is roughly five minutes away.

From guest reviews
Pool & Beach

Ask the pool attendant for help if no sunbeds are available; extra chairs may be provided.

Annalisa M.
Annalisa M.
10 Apr 2026
Rooms

Choose a mountain-view room at the back if you prefer not to pay extra for a pool view.

From guest reviews
Tips & Tricks

Bring USB plugs, coat hangers and a rain jacket.

From guest reviews
Location

Walk to the beachfront bars, Pine Walk and beach, all within a few minutes of the hotel.

From guest reviews
Dining

Wait for the à la carte menu at your table before visiting the buffet, as it may offer something you prefer.

From guest reviews
Dining

Buy large water bottles from the nearby supermarket instead of using the awkward dispenser, and note that only five coffees are complimentary.

From guest reviews
Service

Ask the hotel to store bicycles; if storage is unavailable, bikes can be kept in rooms or on balconies.

From guest reviews
Location

Buy groceries at the Eroski supermarket across or just right of the hotel.

From guest reviews
Pool & Beach

Plan a shaded pool position because the pool area can become very hot, and bring a beach alternative if the pool is crowded.

From guest reviews
Transport

Pre-book taxis well ahead, especially on market days when waits can be lengthy.

From guest reviews
Activities

Stay for the hotel entertainment and try the daytime snack bar.

From guest reviews
Rooms

Ask for a shaded balcony during hot months, as pool-facing balconies can become extremely warm.

From guest reviews
Transport

Leave Pollensa town before 11 p.m. for the taxi back, as the final taxi attracts long queues.

DF
Daniela F.
13 Jul 2026
Dining

Budget for drinks with breakfast or dinner, and note that water may be charged after breakfast finishes at 10:30am.

DR
Daniela R.
24 Feb 2026
Pool & Beach

Expect an unheated pool and closely spaced sunbeds, and take care around the pool steps.

DG
Daisy G.
9 Apr 2026
Location

Use the Spar supermarket across the road or nearby for forgotten essentials.

From guest reviews
Rooms

Avoid rear rooms over the kitchens or facing the neighboring hotel’s late-night entertainment.

From guest reviews
Rooms

Avoid rooms facing the front patio if you sleep early, because live music runs several nights a week.

From guest reviews
Dining

Take breakfast cakes or cookies for your day trip, and request a breakfast pack if leaving on an early flight.

From guest reviews
Location

Visit Pollensa’s Sunday market or Wednesday market, and take a short bus ride to Alcúdia.

RH
Rosie H.
14 Jun 2026
Rooms

Consider room G22 for a pool outlook and a pleasant balcony.

From guest reviews
Tips & Tricks

Use the complimentary pool towels, and bring a reusable water bottle to reduce plastic use.

From guest reviews
Dining

Choose half board for good value, varied menus and plenty of dining areas.

From guest reviews
Rooms

Book a suite if you want more space; rear suites overlooking the car park get afternoon sun from about 4:30pm.

From guest reviews
Rooms

Choose a lower-level outer-perimeter room for a quieter stay, or an east-side room for afternoon sun.

From guest reviews
Activities

Visit the hotel spa across the road, and do not miss its small, charming facilities.

From guest reviews
Rooms

Ask for a room in block J if you want afternoon sun.

From guest reviews
Rooms

Request a south-facing room for more daytime sun, or a north-facing room for longer summer-evening light.

ST
Sofía T.
28 Apr 2026
Booking

Compare travel companies carefully, as prices for the same stay can differ substantially.

From guest reviews
Dining

Check gluten-free dishes carefully before eating them.

From guest reviews
Rooms

Consider rooms C22 or C23 for excellent pool views.

From guest reviews
Rooms

Request a pool-view room in blocks G or H if available.

From guest reviews
Rooms

Ask for a pool-view room in blocks B, C or D for a clearer outlook.

From guest reviews
Dining

Bring your own alcohol if you find the hotel’s drinks overpriced.

From guest reviews
Booking

Book spa treatments in advance, especially massages, as appointments can fill quickly.

XM
Xavier M.
28 Jun 2026
Location

Avoid visiting Alcúdia when its market is operating if you dislike crowds.

From guest reviews
Service

Ask reception to fix the air conditioning if it is not working properly.

ZM
Zoe M.
18 Jun 2026
Service

Request daily housekeeping if preferred; standard room cleaning is every other day.

From guest reviews
Service

Ask reception for a complimentary 30-minute room on departure day to change and shower.

From guest reviews
Dining

Bring tea and a mug, and consider booking bed and breakfast to enjoy the restaurants around town.

From guest reviews
Transport

Skip a rental car if preferred; cycle lanes and e-bike hire make getting around easy.

From guest reviews
Transport

Take an early bus to Formentor Beach and buy the return ferry ticket online in advance.

From guest reviews
Transport

Expect an airport taxi to cost about $85, and choose a manual rental car if hiring one.

From guest reviews
Transport

Take the bus to Palma and ride the train to Sóller for inexpensive day trips; Palma Cathedral entry costs €3.

From guest reviews
Activities

Visit the beach in September for a quieter experience than during July school holidays.

From guest reviews
Activities

Listen to live music at Lemon Lounge on the beach.

From guest reviews
Activities

Walk the Cala de Boquer trail beside the hotel for outstanding views.

From guest reviews
Location

Visit the Tabac on the roundabout for UK newspapers.

WR
William R.
31 Jul 2026
Booking

Book directly to avoid the €3-per-day in-room safe charge.

From guest reviews
Booking

Book early because the hotel fills up quickly.

From guest reviews
Booking

Check the room grade allocated to your party or tour company before confirming the booking.

From guest reviews
Rooms

Consider a street-facing room if avoiding the pool-view surcharge matters; the surrounding streets are usually quiet.

WC
William C.
9 Apr 2026
Rooms

Request room B02 for a ground-floor pool view.

Adèle D.
Adèle D.
11 Mar 2026
Rooms

Choose E03 for a ground-floor pool view with easy access.

RG
Roberta G.
14 Jan 2026
Rooms

Request an upper-floor room in J Block for an afternoon-sun pool outlook.

From guest reviews
Rooms

Request room G24 for a mountain view and a quieter location.

SV
Sunniva V.
26 Apr 2026
Rooms

Ask about room L12 before booking a pool view, as a palm tree may block the outlook.

DC
Daniel C.
10 Jul 2026
Rooms

Request a disabled room with a microwave if that facility is important.

From guest reviews
Rooms

Check the air conditioning on arrival and request a room change if it is inadequate.

From guest reviews
Tips & Tricks

Bring several plug adapters, as rooms have many sockets.

From guest reviews
Rooms

Check whether your room has an open-plan bathroom and bedroom before booking.

From guest reviews
Rooms

Request a ground-floor room if bringing a bicycle.

CB
Cristina B.
2 Apr 2026
Rooms

Choose an inside room for a pool view, since external rooms may have restricted views.

From guest reviews
Rooms

Ask for a junior suite, but expect some entertainment noise if it faces the pool.

From guest reviews
Rooms

Request a first-floor pool-facing room near the sauna.

From guest reviews
Rooms

Choose a non-pool-facing room if quiet matters more than the view, as pool-facing rooms can pick up evening entertainment noise.

From guest reviews
Rooms

Request a top-floor room, but avoid block H.

From guest reviews
Rooms

Bring a portable fan if you sleep better with extra airflow, even though the air conditioning works well.

From guest reviews
Pool & Beach

Reserve sunbeds only after 8am, and note that unattended towels may be removed after 30 minutes.

From guest reviews
Pool & Beach

Use the hotel’s included pool towels and spa access during your stay.

From guest reviews
Tips & Tricks

Keep track of your bar and room charges to avoid an unexpected bill at departure.

From guest reviews
Activities

See the New Jersey Boys show if it is scheduled during your stay.

From guest reviews
Activities

Hire a rib from the seafront without a boating licence, and pack lunch and drinks for the day.

From guest reviews
Activities

Book the hotel’s island tour for a worthwhile day trip.

From guest reviews
Transport

Book a private transfer with Taxis Conde in Puerto Pollensa.

From guest reviews
Location

Walk into Puerto Pollensa town centre from the hotel.

From guest reviews
Booking

Skip the superior-room upgrade unless its specific features are important to you.

From guest reviews
Pool & Beach

Check accessibility before booking if you need pool access with a disability.

From guest reviews
Pool & Beach

Use the nearby beach for more space; two loungers cost €19 for the day.

From guest reviews
Pool & Beach

Book beach loungers online through the hire company to avoid the beach operator’s roughly £20 daily charge.

From guest reviews
Service

Request a breakfast or evening meal to be left in the fridge if arriving late or departing early.

From guest reviews
Dining

Reserve a table for larger parties and arrive early, as some dishes can run out.

From guest reviews
Rooms

Upgrade to a room with a freestanding bath if that feature appeals to you.

Add your tip

About Marsenses Puerto Pollensa Hotel & Spa

MarSenses Puerto Pollensa Hotel & Spa has the easy-going appeal that suits this sheltered corner of Majorca: charming rather than showy, with a calm atmosphere and pleasing views that invite you to slow down. The pool, spa and gym give it the feel of a proper resort base, while the spacious rooms are designed for unwinding after a day outside.

In Port de Pollenca, the hotel is within a short walk of the beach, the scenic Pine Walk and the town’s collection of waterside bars and restaurants. It is a particularly handy choice for couples seeking a low-key coastal break and for cyclists wanting a comfortable place to return to after riding. Guests considering upper-floor accommodation or travelling with limited mobility should check lift arrangements in advance.

The strongest praise is reserved for the team, who are regularly described as warm, attentive and genuinely helpful. Visitors also appreciate the spotless public areas, comfortable junior suites and generous breakfast and dinner selection. The peaceful mood is a real draw, although it can feel very quiet for those after livelier evenings; poolside loungers may also be in demand at busy times. A few guests feel some furnishings could use an update, but many leave feeling they have had a very good-value stay.

Facilities

  • 24-hour check-in
  • 24-hour front desk
  • 24-hour security
  • Adults only
  • Baggage storage
  • Bar / lounge
  • Beach
  • Body wrap
  • Breakfast available
  • Breakfast buffet
  • Canoeing offsite
  • Car hire
  • Concierge
  • Diving
  • Entertainment staff
  • Evening entertainment
  • Facial treatments
  • Fitness / spa locker rooms
  • Fitness Center with Gym / Workout Room
  • Foot massage
  • Free breakfast
  • Free High Speed Internet (WiFi)
  • Free parking
  • Full body massage
  • Hand massage
  • Head massage
  • Hiking
  • Ironing service
  • Manicure
  • Massage
  • Neck massage
  • Outdoor furniture
  • Outdoor pool
  • Pedicure
  • Pool
  • Pool / beach towels
  • Poolside bar
  • Restaurant
  • Sauna
  • Snack bar
  • Spa
  • Special diet menus
  • Steam room
  • Street parking
  • Sun loungers / beach chairs
  • Sun terrace
  • Sun umbrellas
  • Taxi service
  • Tennis court offsite
  • Waxing services
  • Wifi

Good to know

Price range
$178 - $464
Rooms
116
Hotel class
4-star
Style
Charming · Great View
WiFi
Free

Location

Carrer de Formentor 73, Port de Pollenca, 07470, ES