Request a pool-view room; it is generally the best outlook, though balconies can become very hot in midday sun.
What guests mention
Guests consistently highlight the welcoming, attentive staff as the hotel’s standout feature, alongside clean surroundings and well-kept leisure facilities. The beach, Pine Walk and nearby places to eat are all conveniently close, making it an easy base for relaxed stays or cycling trips. Rooms are generally roomy and comfortable, and the food receives favourable comments for its variety. On the less positive side, some decor feels overdue for renewal, sun loungers can be hard to secure, and occasional housekeeping slips are mentioned. Extra charges also temper the otherwise good-value impression.
Your stay, step by step
Advice from guests who actually stayed at Marsenses Puerto Pollensa Hotel & Spa — the single most helpful tip for each part of your trip, in the order you'll need it, from booking to your last morning.
Skip the superior-room upgrade unless its specific features are important to you.
Park free on nearby streets or behind the hotel, where spaces are usually plentiful.
Request a pool-view room; it is generally the best outlook, though balconies can become very hot in midday sun.
Eat breakfast at 8am or after 9:45am to avoid the 8:30–9:30 rush, and try the extensive breakfast menu.
Arrive at the pool before 8am for a sunbed; spaces fill quickly, although the pool does not open until 10am.
Visit the hotel spa across the road, and do not miss its small, charming facilities.
Walk to the beach in about one minute, and use the nearby Pine Walk for seaside strolls.
Ask the hotel to store bicycles; if storage is unavailable, bikes can be kept in rooms or on balconies.
Bring USB plugs, coat hangers and a rain jacket.
What guests who stayed here recommend
Real advice grouped by theme — drawn from guest reviews of Marsenses Puerto Pollensa Hotel & Spa.
Request a pool-view room and consider paying extra; it avoids car-park or street outlooks, though evening entertainment can be audible.
Book a pool-view room, ideally on the first or second floor; it avoids street or car-park views and is worth the extra cost.
Arrive at the pool before 8am for a sunbed; spaces fill quickly, although the pool does not open until 10am.
Request a rear or mountain-facing room for attractive mountain views and afternoon or evening sun; check the block because some balconies receive little sunlight.
Request a ground-floor room or the annex with a lift if mobility is limited; many blocks require stairs and the lift may not reach the top floor.
Request a ground-floor or easy-access room if stairs are difficult, and ask for help carrying luggage because upper floors have limited lift access.
Request a ground-floor room if stairs or carrying luggage is difficult, as lifts do not serve every block.
Park free on nearby streets or behind the hotel, where spaces are usually plentiful.
Use free parking on the surrounding streets or behind the hotel, which has no dedicated car park.
Choose a mountain-facing room for a quieter outlook, with afternoon or evening sun in some blocks.
Check the block’s orientation: A–E generally receive morning balcony sun, while G–J receive afternoon sun; A, B, K and L may be shadier.
Eat breakfast at 8am or after 9:45am to avoid the 8:30–9:30 rush, and try the extensive breakfast menu.
Arrive early for a pool sunbed, as towels may be placed on loungers before breakfast; ask Reception for help if none remain.
Choose a front-facing room for quieter nights; rear-facing rooms may hear noise from the neighboring hotel or road.
Use the inexpensive local buses; the nearby bus station and regular services make island day trips easy.
Choose an upper-floor room if privacy matters; ground-floor rooms can feel exposed and may raise security concerns.
Ask for a refurbished or newly built room, as room quality varies.
Walk to the beach in about one minute, and use the nearby Pine Walk for seaside strolls.
Choose a top-floor room for better views and less noise from furniture moving overhead.
Dine early for the best buffet selection, and choose the front terrace for a quieter evening meal.
Try the nearby beach when the pool is busy; it is about 50 metres away and the Pine Walk is roughly five minutes away.
Ask the pool attendant for help if no sunbeds are available; extra chairs may be provided.
Choose a mountain-view room at the back if you prefer not to pay extra for a pool view.
Bring USB plugs, coat hangers and a rain jacket.
Walk to the beachfront bars, Pine Walk and beach, all within a few minutes of the hotel.
Wait for the à la carte menu at your table before visiting the buffet, as it may offer something you prefer.
Buy large water bottles from the nearby supermarket instead of using the awkward dispenser, and note that only five coffees are complimentary.
Ask the hotel to store bicycles; if storage is unavailable, bikes can be kept in rooms or on balconies.
Buy groceries at the Eroski supermarket across or just right of the hotel.
Plan a shaded pool position because the pool area can become very hot, and bring a beach alternative if the pool is crowded.
Pre-book taxis well ahead, especially on market days when waits can be lengthy.
Stay for the hotel entertainment and try the daytime snack bar.
Ask for a shaded balcony during hot months, as pool-facing balconies can become extremely warm.
Leave Pollensa town before 11 p.m. for the taxi back, as the final taxi attracts long queues.
Budget for drinks with breakfast or dinner, and note that water may be charged after breakfast finishes at 10:30am.
Expect an unheated pool and closely spaced sunbeds, and take care around the pool steps.
Use the Spar supermarket across the road or nearby for forgotten essentials.
Avoid rear rooms over the kitchens or facing the neighboring hotel’s late-night entertainment.
Avoid rooms facing the front patio if you sleep early, because live music runs several nights a week.
Take breakfast cakes or cookies for your day trip, and request a breakfast pack if leaving on an early flight.
Visit Pollensa’s Sunday market or Wednesday market, and take a short bus ride to Alcúdia.
Consider room G22 for a pool outlook and a pleasant balcony.
Use the complimentary pool towels, and bring a reusable water bottle to reduce plastic use.
Choose half board for good value, varied menus and plenty of dining areas.
Book a suite if you want more space; rear suites overlooking the car park get afternoon sun from about 4:30pm.
Choose a lower-level outer-perimeter room for a quieter stay, or an east-side room for afternoon sun.
Visit the hotel spa across the road, and do not miss its small, charming facilities.
Ask for a room in block J if you want afternoon sun.
Request a south-facing room for more daytime sun, or a north-facing room for longer summer-evening light.
Compare travel companies carefully, as prices for the same stay can differ substantially.
Check gluten-free dishes carefully before eating them.
Consider rooms C22 or C23 for excellent pool views.
Request a pool-view room in blocks G or H if available.
Ask for a pool-view room in blocks B, C or D for a clearer outlook.
Bring your own alcohol if you find the hotel’s drinks overpriced.
Book spa treatments in advance, especially massages, as appointments can fill quickly.
Avoid visiting Alcúdia when its market is operating if you dislike crowds.
Ask reception to fix the air conditioning if it is not working properly.
Request daily housekeeping if preferred; standard room cleaning is every other day.
Ask reception for a complimentary 30-minute room on departure day to change and shower.
Bring tea and a mug, and consider booking bed and breakfast to enjoy the restaurants around town.
Skip a rental car if preferred; cycle lanes and e-bike hire make getting around easy.
Take an early bus to Formentor Beach and buy the return ferry ticket online in advance.
Expect an airport taxi to cost about $85, and choose a manual rental car if hiring one.
Take the bus to Palma and ride the train to Sóller for inexpensive day trips; Palma Cathedral entry costs €3.
Visit the beach in September for a quieter experience than during July school holidays.
Listen to live music at Lemon Lounge on the beach.
Walk the Cala de Boquer trail beside the hotel for outstanding views.
Visit the Tabac on the roundabout for UK newspapers.
Book directly to avoid the €3-per-day in-room safe charge.
Book early because the hotel fills up quickly.
Check the room grade allocated to your party or tour company before confirming the booking.
Consider a street-facing room if avoiding the pool-view surcharge matters; the surrounding streets are usually quiet.
Request room B02 for a ground-floor pool view.
Choose E03 for a ground-floor pool view with easy access.
Request an upper-floor room in J Block for an afternoon-sun pool outlook.
Request room G24 for a mountain view and a quieter location.
Ask about room L12 before booking a pool view, as a palm tree may block the outlook.
Request a disabled room with a microwave if that facility is important.
Check the air conditioning on arrival and request a room change if it is inadequate.
Bring several plug adapters, as rooms have many sockets.
Check whether your room has an open-plan bathroom and bedroom before booking.
Request a ground-floor room if bringing a bicycle.
Choose an inside room for a pool view, since external rooms may have restricted views.
Ask for a junior suite, but expect some entertainment noise if it faces the pool.
Request a first-floor pool-facing room near the sauna.
Choose a non-pool-facing room if quiet matters more than the view, as pool-facing rooms can pick up evening entertainment noise.
Request a top-floor room, but avoid block H.
Bring a portable fan if you sleep better with extra airflow, even though the air conditioning works well.
Reserve sunbeds only after 8am, and note that unattended towels may be removed after 30 minutes.
Use the hotel’s included pool towels and spa access during your stay.
Keep track of your bar and room charges to avoid an unexpected bill at departure.
See the New Jersey Boys show if it is scheduled during your stay.
Hire a rib from the seafront without a boating licence, and pack lunch and drinks for the day.
Book the hotel’s island tour for a worthwhile day trip.
Book a private transfer with Taxis Conde in Puerto Pollensa.
Walk into Puerto Pollensa town centre from the hotel.
Skip the superior-room upgrade unless its specific features are important to you.
Check accessibility before booking if you need pool access with a disability.
Use the nearby beach for more space; two loungers cost €19 for the day.
Book beach loungers online through the hire company to avoid the beach operator’s roughly £20 daily charge.
Request a breakfast or evening meal to be left in the fridge if arriving late or departing early.
Reserve a table for larger parties and arrive early, as some dishes can run out.
Upgrade to a room with a freestanding bath if that feature appeals to you.
About Marsenses Puerto Pollensa Hotel & Spa
MarSenses Puerto Pollensa Hotel & Spa has the easy-going appeal that suits this sheltered corner of Majorca: charming rather than showy, with a calm atmosphere and pleasing views that invite you to slow down. The pool, spa and gym give it the feel of a proper resort base, while the spacious rooms are designed for unwinding after a day outside.
In Port de Pollenca, the hotel is within a short walk of the beach, the scenic Pine Walk and the town’s collection of waterside bars and restaurants. It is a particularly handy choice for couples seeking a low-key coastal break and for cyclists wanting a comfortable place to return to after riding. Guests considering upper-floor accommodation or travelling with limited mobility should check lift arrangements in advance.
The strongest praise is reserved for the team, who are regularly described as warm, attentive and genuinely helpful. Visitors also appreciate the spotless public areas, comfortable junior suites and generous breakfast and dinner selection. The peaceful mood is a real draw, although it can feel very quiet for those after livelier evenings; poolside loungers may also be in demand at busy times. A few guests feel some furnishings could use an update, but many leave feeling they have had a very good-value stay.
Facilities
- 24-hour check-in
- 24-hour front desk
- 24-hour security
- Adults only
- Baggage storage
- Bar / lounge
- Beach
- Body wrap
- Breakfast available
- Breakfast buffet
- Canoeing offsite
- Car hire
- Concierge
- Diving
- Entertainment staff
- Evening entertainment
- Facial treatments
- Fitness / spa locker rooms
- Fitness Center with Gym / Workout Room
- Foot massage
- Free breakfast
- Free High Speed Internet (WiFi)
- Free parking
- Full body massage
- Hand massage
- Head massage
- Hiking
- Ironing service
- Manicure
- Massage
- Neck massage
- Outdoor furniture
- Outdoor pool
- Pedicure
- Pool
- Pool / beach towels
- Poolside bar
- Restaurant
- Sauna
- Snack bar
- Spa
- Special diet menus
- Steam room
- Street parking
- Sun loungers / beach chairs
- Sun terrace
- Sun umbrellas
- Taxi service
- Tennis court offsite
- Waxing services
- Wifi
Good to know
Location
Similar hotels nearby
Add your tip