From guest reviews
Use an official taxi for entrance pickup; Uber is available, but Bolt may be unreliable and rideshares cannot stop directly outside.
5-star 70 rooms from $263
What guests mention
michelin restaurant
heated flooring
guest services
massive bathroom
old town
incredible hotel
enjoyed our stay
high ceilings
turn down service
food for breakfast
pool and sauna
wouldn t hesitate
Travellers are especially fond of this elegant Old Town retreat for its near-perfect position, handsome interiors and remarkably spacious rooms, with the large stone-finished bathrooms receiving frequent praise. The pool, sauna area, breakfast and acclaimed restaurant help make it feel like a proper indulgent stay, while staff are widely described as welcoming and attentive from arrival onward. Many also value the quiet atmosphere despite being minutes from the Main Square. A few guests, however, report occasional lapses in service coordination or billing, so experiences are not entirely uniform.
Guest guide
Your stay, step by step
Advice from guests who actually stayed at H15 Luxury Palace — the single most helpful tip for each part of your trip, in the order you'll need it, from booking to your last morning.
Booking
Take care when providing a debit card at check-in.
Transport
Use an official taxi for entrance pickup; Uber is available, but Bolt may be unreliable and rideshares cannot stop directly outside.
Rooms
Book a deluxe room on the third floor.
Dining
Include breakfast in your booking, especially if you enjoy omelets.
Pool & Beach
Schedule children's pool time before 4pm.
Activities
Use the quiet relaxation area around the corner when the spa is busy, or visit the spa around 6–7pm for a calmer experience and complimentary cakes.
Location
Stay near the hotel to avoid Sunday crowds in the city.
Service
Ask the staff for assistance; they are helpful and can guide you through anything.
Tips & Tricks
Bring a USB-to-USC adapter or a small extension lead with a European plug adapter for room charging.
Insider tips
What guests who stayed here recommend
Real advice grouped by theme — drawn from guest reviews of H15 Luxury Palace.
From guest reviews
Use the quiet relaxation area around the corner when the spa is busy, or visit the spa around 6–7pm for a calmer experience and complimentary cakes.
From guest reviews
Book a deluxe room on the third floor.
From guest reviews
Bring comfortable walking shoes for exploring the historic area.
From guest reviews
Request a room on a floor with frescos.
From guest reviews
Make time for the excellent pool and spa.
From guest reviews
Avoid the bar if you want to keep costs down, as prices are high.
From guest reviews
Plan to work elsewhere, as the hotel has no dedicated workspace.
From guest reviews
Walk to the main square, Christmas market, and shopping streets nearby.
From guest reviews
Stay near the hotel to avoid Sunday crowds in the city.
From guest reviews
Schedule children’s pool time before 4pm.
From guest reviews
Try the breakfast omelet.
From guest reviews
Call reception for guidance if driving to the hotel, as the approach can be difficult by car.
From guest reviews
Take a taxi for an inexpensive ride.
From guest reviews
Arrange the hotel’s private driver service for transportation.
From guest reviews
Dine at the hotel’s Michelin-starred restaurant.
From guest reviews
Use the hotel’s valet parking if you are arriving by car.
From guest reviews
Bring a USB-to-USC adapter or a small extension lead with a European plug adapter for room charging.
From guest reviews
Book tours directly rather than through travel agents or third parties.
From guest reviews
Include breakfast in your booking, especially if you enjoy omelets.
From guest reviews
Walk from the train station; the hotel is only a short distance away.
From guest reviews
Ask the staff for assistance; they are helpful and can guide you through anything.
From guest reviews
Take care when providing a debit card at check-in.
From guest reviews
Avoid room A216.
About H15 Luxury Palace
H15 Luxury Palace brings together Krakow history and polished contemporary comfort in the former Lubomirski Palace, a residence created from adjoining 16th-century townhouses. Expect lofty ceilings, refined modern furnishings and a quietly grand feel rather than showy opulence. Rooms lean generously proportioned, with particularly impressive bathrooms where natural stone, designer fittings and underfloor heating add a welcome touch of indulgence.
The hotel sits about 200 metres from Krakow’s Main Square, placing Old Town walks, cafés and landmark sights within easy reach; the Princes Czartoryski Museum is next door. It is an excellent fit for couples, celebratory breaks and travellers who want central Krakow at their doorstep without sacrificing a calm base. Facilities include a spa, pool, whirlpool, gym, and both steam and dry saunas. Dining is a highlight too, from the Michelin Guide-listed Artesse to the more relaxed Hours bistro and bar.
Guests repeatedly single out the gracious, helpful team, spotless presentation and peaceful atmosphere, often describing the stay as exceptionally comfortable. They appreciate thoughtful details such as evening turndown and strong breakfast offerings, while the location makes exploring effortless. A small number have encountered uneven moments in service or questions around charges, but the prevailing impression is of a beautifully kept, genuinely special city-centre hotel.
Facilities
- 24-hour check-in
- 24-hour front desk
- 24-hour security
- Airport transportation
- Babysitting
- Baggage storage
- Banquet room
- Bar / lounge
- Bicycle rental
- Bicycle tours
- Breakfast available
- Breakfast buffet
- Breakfast in the room
- Car hire
- Clothes dryer
- Complimentary Instant Coffee
- Complimentary tea
- Complimentary welcome drink
- Concierge
- Conference facilities
- Couples massage
- Doorperson
- Dry cleaning
- Facial treatments
- First aid kit
- Fitness / spa locker rooms
- Fitness Center with Gym / Workout Room
- Foot massage
- Free High Speed Internet (WiFi)
- Full body massage
- Hand massage
- Head massage
- Highchairs available
- Hot tub
- Indoor pool
- Ironing service
- Kid-friendly buffet
- Laundry service
- Makeup services
- Manicure
- Massage
- Massage chair
- Meeting rooms
- Neck massage
- Non-smoking hotel
- Outdoor dining area
- Paid private parking nearby
- Patio
- Pedicure
- Pool
- Pool / beach towels
- Restaurant
- Sauna
- Shoeshine
- Snack bar
- Spa
- Special diet menus
- Taxi service
- Umbrella
- Valet parking
- Walking tours
- Wifi
- Wine / champagne
Good to know
Price range
$263 - $508
Rooms
70
Hotel class
5-star
Style
Charming · Luxury · Quaint
WiFi
Free
Phone
Location
Ul. Sw. Jana 15, Krakow, 31-017, PL
Similar hotels nearby
9 
Radisson Blu Hotel Krakow
★★★★★
Krakow
126 guest tips
9.6 
Queen Boutique Hotel
★★★★
Krakow
170 guest tips
9.6 
Metropolitan Boutique Hotel
★★★★
Krakow
152 guest tips
9.2 
Sheraton Grand Krakow
★★★★★
Krakow
141 guest tips
9.4 
Hotel Wielopole
★★★
Krakow
99 guest tips
8.8 
Novotel Krakow Centrum
★★★★
Krakow
77 guest tips
8.4 
ibis budget Kraków Stare Miasto
★
Krakow
31 guest tips
9.2 
Vienna House By Wyndham Andel’s Cracow
★★★★
Krakow
84 guest tips
9.6 
PURO Krakow Kazimierz
★★★
Krakow
93 guest tips
9 
Hilton Garden Inn Krakow
★★★★
Krakow
67 guest tips
9.2 
Hotel Kossak
★★★★
Krakow
108 guest tips
8.8 
Qubus Hotel Krakow
★★★★
Krakow
85 guest tips
Add your tip