Protur Naisa Palma Hotel, Palma de Mallorca

★★★★ Business · Mid-range
Palma de Mallorca

Guest ratings

Location9.4
Cleanliness9.4
Service9
Value8.8
Rooms9
Sleep quality9
4-star 99 rooms from $145

What guests mention

rooftop pool great hotel protur hotels bali beds old town santa catalina sun loungers happily stay here again recommend this hotel club sandwich comfortable stay good size

Guests tend to rate this as a stylish, well-positioned Palma base, especially appreciating the short walk to the old town, waterfront and Santa Catalina. Rooms are generally seen as contemporary and well supplied, with comfortable beds and strong showers, while the rooftop pool, spa, gym and breakfast selection receive plenty of praise. Staff are widely considered friendly and helpful, and cleanliness is usually excellent. Less positive comments mention costly add-ons, uneven service at times, and occasional concerns about room comfort or housekeeping detail.

Insider tips

What guests who stayed here recommend

Real advice grouped by theme — drawn from guest reviews of Protur Naisa Palma Hotel.

Top tips

1
Request a street-facing room for a nicer view; higher floors may not improve the outlook. Rooms
2
Take breakfast early or avoid 9:00–10:00am; follow the traffic-light schedule posted in the lifts. Dining
3
Book breakfast and make time for it; the quality makes it worth including, even after a late night. Dining
4
Take the airport bus from the stop beside the hotel; it costs €5 per person, runs both ways, and requires cash. Transport
Sort
From guest reviews
Rooms

Request a street-facing room for a nicer view; higher floors may not improve the outlook.

Anton J.
Anton J.
19 Aug 2026
Dining

Take breakfast early or avoid 9:00–10:00am; follow the traffic-light schedule posted in the lifts.

From guest reviews
Dining

Book breakfast and make time for it; the quality makes it worth including, even after a late night.

From guest reviews
Transport

Take the airport bus from the stop beside the hotel; it costs €5 per person, runs both ways, and requires cash.

From guest reviews
Pool & Beach

Arrive before 11am or after 3pm for a pool sunbed; reserve one when possible, especially during summer, or use the beach instead.

CO
Carina O.
19 Aug 2026
Rooms

Upgrade to a room with a balcony or terrace.

Adam G.
Adam G.
19 Aug 2026
Rooms

Request a west-side room or one away from the street for a quieter stay.

Annalisa M.
Annalisa M.
19 Aug 2026
Location

Use the hotel as a base for Palma’s old town, nearby cafés, restaurants, and main areas within a short walk.

A
andy13
19 Aug 2026
Transport

Budget for paid parking; off-street parking is not available.

BT
Berta T.
19 Aug 2026
Rooms

Choose a terrace jacuzzi room only if you can tolerate reduced light from the overhead screen.

RO
Rubén O.
24 May 2026
Rooms

Request room 511 for a spacious, exceptionally clean room on a quiet street.

Baptiste N.
Baptiste N.
19 Aug 2026
Rooms

Avoid a front-facing first-floor room if you are sensitive to early-morning noise; it overlooks the police station.

Ángel S.
Ángel S.
19 Aug 2026
Rooms

Expect a city view from every room when choosing your accommodation.

CC
Chloe C.
19 Aug 2026
Dining

Arrange dinner elsewhere; there is no room service or evening meal service.

DM
Daniel M.
20 May 2026
Activities

Enjoy the roof terrace, but expect the pool to be cold.

BT
Berta T.
19 Aug 2026
Tips & Tricks

Use the robe, towel, and slippers provided on the bed for the pool, then leave them there afterward.

From guest reviews
Pool & Beach

Book Bali beds early in the morning to avoid disappointment.

Amélie B.
Amélie B.
19 Aug 2026
Transport

Take a taxi to the airport for approximately €25.

Anton J.
Anton J.
19 Aug 2026
Service

Avoid booking if you require English-speaking staff.

ZM
Zoe M.
16 Mar 2026
Service

Tell reception promptly when housekeeping has failed to restock supplies.

From guest reviews
Activities

Head to the roof terrace early to enjoy it before it gets busy.

From guest reviews
Dining

Try the morning coffee and cake for good value.

Álvaro T.
Álvaro T.
19 Aug 2026
Dining

Try the Japanese restaurant opposite the hotel for reasonably priced food.

From guest reviews
Activities

Explore Palma’s side streets at night, especially during Christmas when the lights are magical.

From guest reviews
Pool & Beach

Check the spa pool temperature first if you prefer cooler water.

CE
Cecilia E.
19 Aug 2026
Dining

Arrange drinks before the bar closes at 10:30pm, and plan snacks elsewhere because there is no evening snack menu.

Adam G.
Adam G.
19 Aug 2026
Rooms

Book adjoining rooms when traveling with friends or family who need separate accommodation.

Add your tip

About Protur Naisa Palma Hotel

Protur Naisa Palma is a polished, contemporary four-star stay with an art-led personality and a calm, city-smart feel. Its 99 rooms are designed for two and come with practical comforts including air conditioning, soundproofing, Wi-Fi, Smart TVs, mini-fridges and safes. Bathrooms add a slightly indulgent touch with heated floors, toiletries and, according to many guests, particularly good showers.

The setting is one of its strongest cards: Palma’s port and seafront promenade are around five minutes away on foot, while Jaime III’s upmarket shops sit close by. Santa Catalina, with its lively choice of restaurants and evening spots, is also nearby, and the old town is easily reached on foot. It is a convenient pick for couples, short city breaks and business travellers who want to spend more time exploring than commuting.

Guests often describe the hotel as modern, clean and welcoming, praising the helpful team, comfortable beds and varied breakfast. The rooftop pool, loungers and Bali beds are a favourite retreat after sightseeing, while the indoor pool, gym and spa broaden the appeal. A few visitors feel some extras are expensive, however, and occasional service or room-comfort niggles prevent the experience from feeling flawless for everyone.

Facilities

  • 24-hour front desk
  • Airport transportation
  • Baggage storage
  • Bar / lounge
  • Body wrap
  • Breakfast buffet
  • Business Center with Internet Access
  • Car hire
  • Complimentary Instant Coffee
  • Concierge
  • Dry cleaning
  • Electric vehicle charging station
  • Facial treatments
  • Fitness / spa locker rooms
  • Fitness Center with Gym / Workout Room
  • Foot massage
  • Free breakfast
  • Free High Speed Internet (WiFi)
  • Full body massage
  • Hand massage
  • Head massage
  • Heated pool
  • Hot tub
  • Indoor pool
  • Internet
  • Ironing service
  • Laundry service
  • Manicure
  • Massage
  • Meeting rooms
  • Non-smoking hotel
  • Outdoor pool
  • Parking
  • Pool
  • Pool / beach towels
  • Restaurant
  • Rooftop bar
  • Rooftop pool
  • Rooftop terrace
  • Sauna
  • Spa
  • Steam room
  • Sun loungers / beach chairs
  • Sun terrace
  • Sun umbrellas

Good to know

Price range
$145 - $438
Rooms
99
Hotel class
4-star
Style
Business · Mid-range
WiFi
Free

Location

Carrer de Simo Ballester 6, Palma de Mallorca, 07011, ES